In 1990, Dr. Robert “Bob” Segalman introduced Speech-to-Speech (STS) as a service that would allow individuals with speech difficulties the opportunity to fully participate in telephone conversations. As someone with cerebral palsy, the service grew out of Dr. Bob’s attempts to be understood over the telephone. As a result of his work, STS has become a vital service for people who experience speech difficulties, enabling them to stay connected with others — confidently and independently.
STS Relay involves specially trained Communication Assistants (CA) who are familiar with the speech patterns of a wide variety of individuals who have difficulty being understood. Special telephone equipment is not needed for STS calls. An STS user may choose to use their own voice or an AAC (Augmentative and Alternative Communication) device to communicate.
How Speech to Speech Works:
- Dial 711 or the toll-free STS number for your state.
- Provide the STS CA the number you wish to call, plus any special instructions.
- The CA will ask the person you’re calling if they’re familiar with STS. If not, the CA will explain how STS works before the conversation begins.
- The CA will repeat your part of the conversation in short phrases unless you request otherwise. The CA will work closely with you to ensure your entire conversation is understood and will clarify anything that isn’t clear before repeating.
- Say Go Ahead or GA each time you’re finished speaking and are ready for a response. The conversation will proceed in this manner until the call is complete.
- To end your call, say GA to SK or simply say Goodbye.
To learn more about Speech-to-Speech, visit HamiltonRelay.com.
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I never knew this until now. Thank you.
This service may require a high level of trust. I’ve been concerned about providing confidential information, such as a PIN or password, to the CA. Many vendors require providing this information to get service.